Support

IRENT Support

We offer you flexible hardware support contracts for your (full or partial) IT infrastructure. From 24×7 support, to customized contracts from just 1 month.

Benefits of IRENT support

• Flexible and customized contracts (starting from 1 monthVarious service levels ranging from 24×7 Mission critical support to 9×5 NBD
• Own certified engineers
• Products from all vendors in one contract
• On average 50% cheaper than the vendor
• Full and high-quality support

Complete and high quality support

IRENT offers fully customized support in a flexible contract for the complete IT infrastructure of your organization. Compared to support from the vendor, we can offer this more flexibly and cheaper. In addition, we resolve incidents faster. As a supplier of hardware, software & services we have complete IT infrastructures (servers, storage, networking & appliances) and spare parts in stock. With our 24×7 full support level, our engineer is also on location within 4 hours. As a result, your business processes are quickly resumed. We provide flexible IT support and services for all well-known A-brands.

• With IRENT support we lower the TCO for your organization
• Multi vendor support in one flexible contract
• Fully customized with your wishes
• Choice of service levels from 9x5xNBD to 24x7x4 on-site
• For servers, storage, networking & appliances
• We help you extend the IT lifecycle

The Support service at IRENT

At IRENT, we understand that every organization is different and has different IT Support needs. That’s why we offer flexible, customized multi-vendor support contracts perfectly tailored to your organization’s needs and requirements. Our certified engineers are always ready to help you, whether it’s installation, configuration, migration or maintenance. By using our Support service you not only extend the IT lifecycle of your equipment, but you also save costs because you only pay for what you need. If you experience a problem, you can always contact our support desk and one of our engineers will be with you within the agreed time to solve the problem. This way, you can focus on your business activities while we ensure the smooth operation of your IT infrastructure.

Also want to use IRENT’s Support service? 

Always support for IT complications? Then you’ve come to the right place at IRENT. With our Support service, you can be sure that your entire IT infrastructure is in good hands. We solve problems in no time or come up with another suitable solution. Wondering how IRENT can support your organization? Then contact us soon and let one of our specialists advise you.

FAQ

How does support for the systems provided work?

IRENT offers standard 9×5 NBD (next business day) response support on the rental equipment they provide. In the event of a failure, replacement parts are usually delivered within 24 hours. If you want more certainty, you can ask about IRENT’s customized support solutions.

Do you also offer installation assistance?

Absolutely!!! Our team of expert and certified IT specialists can provide you with on-site professional IT services to get your IT infrastructure set up and running. We offer various IT services such as Rack and stack, Installation, Configuration/implementation, Migration etc., Training, guidance and documentation. With this, we are happy to take a lot of worries out of your hands.

Can I also rent from you as an individual?

We are sorry, but IRENT only provides services to companies, governments and other organizations, both nationally and internationally. We do not offer services to individuals.

My question is not listed here?

Want to ask something else, make a suggestion or post a comment? Please do not hesitate to contact us by phone at +31 (0)33 789 01 01 or send us an email at hello@irent.nl. We are always ready to help you.