Support / maintenance

TEMPORARY CUSTOMISED SUPPORT FOR BUSINESS-CRITICAL IT HARDWARE

Server, storage and network hardware form the backbone of your IT environment. They are business-critical, and most likely indispensable to your day-to-day operations. How can you guarantee the right service level for your temporary IT environment?

Customised support

IRENT’ certified engineers provide 9×5 NBD (next business day) response support for rental hardware as a standard service. If a fault occurs, you’ll generally receive replacement components within 24 hours. Want greater certainty, for instance because the hardware is going to be placed in a mission-critical production environment? In that case IRENT’ customised support would be ideal. This will ensure that you have an affordable support solution covering the period you want, and tailored to your company and its IT environment.

Benefits of tailored support by IRENT

• Customised SLA
• Worldwide coverage is possible
• Alignment with the rental period
• Optimal availability for your IT environment

Our priorities: reliability and certainty

Need additional support at times when things get really critical? Want spare parts on-site within 4 hours, on a 24/7 basis? Or would you prefer 8 hours’ fixed support? Whatever you prefer, IRENT’ customised support will offer you the certainty that you need. Ask one of our advisers about the options available.

The key to a reliable IT environment is…

To guarantee that our rental hardware meets the highest possible reliability standards, all products are assembled prior to delivery, tested extensively and carefully packed. We work with the world’s leading parcel delivery services and our own courier to protect hardware from getting damaged during shipment.

“Circularity also means ensuring that the IT environment remains up-and-running in a cost-efficient way. Choose customised support for optimal reliability.”